Intelligentne arvutikasutus

Creating Competitive Advantage Through Knowledge Worker Productivity Gains

20.09.2010 13:11 by Hainer Savimaa

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1. Virtually nonexistent only 100 years ago, knowledge workers now make up the largest slice, 40 percent, of the American workforce.

2. According to Forrester Research, American workers spend $404 billion annually, or 11% of all U.S. wages, looking for the information they need to do their jobs. Givin employees the right tools to stay afloat in a data- and knowledge-driven workplace isimperative across the board.

3. According to the Delphi Group, today’s knowledge worker costing a company $120,000 wastes about 30% of his/her working day “searching” for information, and that doesn’t take into account the processing and redistribution of that information. That cost adds up to $36,000 per employee. A company laying claim to 1,000 knowledge workers, then, could be looking at a total cost of $36 million annually. To shave even a fraction off this number would result in millions of dollars in savings.

4.Knowledge workers have gradually taken over the labor arena in the last ten years. “This is, by far, the most rapidly growing segment of white-collar employment,” states Morgan Stanley economist Stephen Roach. “Over the (past) seven years…knowledge worker employment growth has averaged 3.5% per annum, sufficient to have accounted for fully 73% of total whitecollar employment growth over this period.”

5.In December of 2000, Microsoft Chief Executive Officer Steve Ballmer first suggested that his employees should concentrate on seven core businesses: one of which was the “knowledge worker” space, comprised of software titles such as Office, Visio and Project. Today, that core business earns more revenue than any other for Microsoft. In 2003, Microsoft expects its knowledge worker business to bring in annual revenues of $10.9 billion.


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